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Technical support is provided via email at: support@eqeus.com. Please contact us with any problem you have, we'd be happy to help you.

  • Before contacting technical support, please read Frequently asked questions which answers the most common problems.
  • If you have problems with a particular report, please attach it to your email as well (if possible). Also, if your report is not too entangled with your environment and you'd be able to provide us with sample data that we could use to run your report, it would help us a lot in finding out what the problem is.
  • Another thing that can help us to find out what's wrong is a log file: Before calling SetParams(), please add loSession.initLog(). Then, when you run XFRX next time, _XFRX.log file will be generated in the default directory. This file contains all errors that are trapped during XFRX execution. Attaching this file to the email is a big help for us. The alternative method is setLogFile(lcLogFile). 
  • You can use diagnosis mode for simple detecting bugs and errors. Will create a new file specified by the 2nd parameter (DIAGNOSIS.TXT), which is useful when dealing with setup problems. It lists the version number, registration string, vcx, dll and fll file version and locations and other information. Please review this file when dealing with setup problems and also please send it to us attached to support questions.
LOCAL m.lcPath
m.lcPath=JUSTPATH(SYS(16))+"\"

DO XFRX WITH "XFRX#DIAGNOSIS", m.lcPath+"DIAGNOSIS.TXT"

MODIFY FILE (m.lcPath+"DIAGNOSIS.TXT") NOWAIT 
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